Shipping & Return Policies

Shipping Policy 📦

Unless using a free shipping code or selecting in store pick up (for locals), the customer is responsible for shipping fees, which are very fair! We charge the exact amount charged to us by the carrier...no packaging or handling fees hidden in there. 

We try very hard to ship out the same day! If your purchase is made after 2pm, typically it will ship out the next business day.  If purchased after 2pm on Friday, it will typically ship out on the following Monday.

This does not include Tanner Mark Boots which should ship within 7 days-10 days.

📢 Insurance Advised 

We do recommend getting shipping insurance if you are buying candles- we will not be responsible if your candle breaks during shipping. We package any glass orders with enough packing paper & bubble wrap to not move when shaken. However, we cannot control how the package is handled during transit. 

We will always recommend shipping insurance with any order, but specifically on Preloved luxury pieces, jewelry, glass items, and boots!

You should receive an auto-generated email from stamps.com with your tracking number (if USPS is your shipping method).
👉🏼 Not seeing that?  Just give us a shout by phone, messenger, or by email! We will get your info to you right away. 🫶🏼

Return Policy

We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

Mule Barn Boutique ONLY OFFERS STORE CREDIT OR EXCHANGES FOR RETURNED MERCHANDISE. We do not give refunds.

Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions. Video chats are available for shoppers who are not local. Call the store & we will get it set up!

To exchange or receive store credit, items must be returned within 10 business days from the date your items are delivered. Items must be returned in original, unworn condition within 10 days to receive an exchange or store credit. DISCOUNTED/ SALE ITEMS ARE FINAL SALE.

 

PreLoved Luxury pieces are final sale.  Call or message us for more info on any piece. We will send you tons of pictures and videos. 😘

*Original condition means: Items that have NOT been worn, altered or washed and with all original tags attached, free from smoke and other odors.

**ABSOLUTELY NO RETURNS OR REFUNDS ON CUSTOM, SPECIAL ORDER ITEMS, CUSTOM BOOTS, TRUNK SHOW ITEMS (JEWELRY OR BOOTS) OR THE PRE-LOVED LUXUARY ITEMS.

To return an item by mail, please give us a call for a return authorization.

936-348-2862. 

Shipping charges are non-refundable.